Post by wertdagf on Dec 23, 2008 20:35:47 GMT -5
Yesterday was the first day we took live calls in training at my new at&t tech job. We were trained for 4 weeks on how to do everything from billing issues to technical support. Of course nothing prepares you for talking to actual people. I thought that i could handle it and just do what i could... my "job".
By the end of the day i could barely keep myself from crying. ive havent cried for the last 7 years and ive never felt so petrified. There are people who are in bad situations who cant pay their bills, and just being on the phone with these people broke me. I was supposed to just tell them "im sorry", but theres nothing i can do about a bill deadline... or that their phone was out of warranty. I couldnt help anyone...
So today i never went into work...... ive never quit a job for personal reasons ever... ive never missed work or quit, untill today. I feel so ashamed that i couldnt take it. Ive always thought of myself as being able to make it through anything with a good calm demenor.
the good part about it is that im more humble than ever. i cant bring myself to be annoyed at people who drive to slow or pull out infrount of me.... i have no more anger... there is nothing but compassion left in me. there have been so many instances today while i was driving of people doing strange stuff.. and those little thoughts id have are gone. Not one negitive thing passed through my brain.
my one weakness... it makes me laugh because i never thought i could come to somthing i couldnt make it through. i just want to help people... even if its only for a place to sleep and food to eat. Take everything else away because its worthless.
By the end of the day i could barely keep myself from crying. ive havent cried for the last 7 years and ive never felt so petrified. There are people who are in bad situations who cant pay their bills, and just being on the phone with these people broke me. I was supposed to just tell them "im sorry", but theres nothing i can do about a bill deadline... or that their phone was out of warranty. I couldnt help anyone...
So today i never went into work...... ive never quit a job for personal reasons ever... ive never missed work or quit, untill today. I feel so ashamed that i couldnt take it. Ive always thought of myself as being able to make it through anything with a good calm demenor.
the good part about it is that im more humble than ever. i cant bring myself to be annoyed at people who drive to slow or pull out infrount of me.... i have no more anger... there is nothing but compassion left in me. there have been so many instances today while i was driving of people doing strange stuff.. and those little thoughts id have are gone. Not one negitive thing passed through my brain.
my one weakness... it makes me laugh because i never thought i could come to somthing i couldnt make it through. i just want to help people... even if its only for a place to sleep and food to eat. Take everything else away because its worthless.